We’ve identified an issue that causes incorrect pension deductions when an employee has more than one pension record processing in the same payroll period. This could be:
Two or more currently active pensions.
One current active pension and one ended pension, where the ended pension should still calculate payments.
Multiple ended pensions that are legitimately calculating due to retrospective payments.
This began after version 28.0.142 was deployed to production on 14 January 2026, and doesn't impact payrolls processed before this version. To resolve this, we're deploying a fix today, 19 January 2026, to non-production this morning then to production tonight.
Identify impacted employees
To check whether any of your employees are impacted by this, follow the steps in the sections below.
Review pension contributions in the period
Check your view gross to nett validation reports for employee and employer pension contribution values. You should look for employees who have more than one pension record showing in the same payroll period, this include both active and ended pensions.
Review the pension calculations
Once you've identified the employees, you should check:
Whether the pension deduction values are correct for each pension scheme.
Whether an ended pension is calculating deductions when you wouldn't expect it to.
Closing payroll today
If you need to finalise and close your payroll today, before we apply the production patch tonight, you need to manually correct the impacted employees. To do this, follow the steps below.
Identify the employees affected.
Review the pension deductions for each affected employee.
Determine the correct pension deduction amounts.
Record an adjustment on the pension scheme for each impacted employee to correct the deduction.
Rerun the payroll validation.
📌Note: Once we've applied the production patch, future payrolls will calculate correctly and won't require manual adjustments.
Closing payroll at a later date
If your payroll deadline allows you to wait until after we've applied the production patch, you should:
Wait until we've applied the production patch before you close the payroll period.
Rerun your payroll validation after we've applied the patch.
Once you've done this, pension calculations will correct without manual intervention.
Once we've applied the patch, no further action is required.