Deleting an incorrect pension rate of pay for an employee is essential for ensuring accurate payroll processing and compliance with pension regulations. This action is necessary when errors occur, such as incorrect data entry, changes in employee circumstances, or updates to pension scheme rules.
Taking prompt action ensures that employees receive the correct pension contributions, which helps maintain trust in the payroll system. We recommend performing this action as soon as an error is identified, especially before payroll calculations for the relevant period, to minimize any potential negative impact on employees' financial planning and retirement savings.
📌Note: If the pension rate of pay has been entered incorrectly and has affected more than one table (personal_rate and position_history) or if the PAY290 has already run, you will not be able to delete it.
To resolve this, support will need to run some scripts on the database. Therefore, please raise a new case online and reference the title of this article. Include the following details:
Employee number
Incorrect rate of pay
Date effective.
After the support team deletes or amends the incorrect entries, you can re-enter the correct pension rate.