If an employee is on leave without pay and the system incorrectly deducts pension contributions, this issue arises because the Accumulate Unpaid Pension field is set to Y.
To resolve this, follow the steps below.
Click CorePay then click Employee.
Click Employee Pension Details then in the Employee field, enter the employee number.
Click the right arrow
to proceed to page 3.Under Accumulate Unpaid Pension, note the entry in the Employee field. Employee field.
Clear the Employee field then click Save.
Re-run the Validation job.
📌Note: The unpaid value will accumulate while the employee is off pay. However, once any pay is processed, the system will attempt to deduct the unpaid value. To prevent the full unpaid balance from being recouped, you must remove it; otherwise, the system will continue to deduct it, even if an override is applied. Once the employee returns to full pay, you can re-enter the unpaid value, but this is a manual process that the payroll user needs to remember to do.