When deductions do not appear as expected on a payslip, it may be due to the configuration of the deduction against the employee’s record.
If a deduction was expected in the current period but is missing, you need to verify how the deduction is configured against the employee’s record.
To do this, follow the steps in Portal.
Click Employee then click in the Search Name field, search for the relevant employee.
Click View then click Deductions.
Highlight the relevant deduction then click the three dot icon.
Click Edit then in the No. of instalments section, check to see if there is an entry.
If the deduction is set to end, check how many instalments should have been taken then enter that number here.
To save changes, click Save.
Run Single Processing and check whether the deduction is now being applied.