If the AVC pension amount deducted from an employee is incorrect, it may be due to one of the following reasons.
We’ve compiled a list of possible causes and how to resolve them.
Pension record
Verify that the AVC value in the employee's pension record is accurate. To do this, follow these steps.
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click Pension.
Beside the relevant pension, click the three dot icon then click Edit.
Review the value in the AVC Details section. If it’s incorrect, update the value.
Click Submit.
Timesheets
Check that a timesheet has been added to adjust the AVC amount. To do this, follow these steps.
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click Timesheets Current Period.
Review the Timesheets.
If a timesheet has been added in error, click the three dot icon then click Delete.
Click Save.
Accumulate unpaid indicator
Check if the employee had reduced pay in a previous period, which might have prevented the full AVC from being deducted in that period.
When the Accumulate Unpaid indicator is enabled, the system processes the AVC as follows:
The system accumulates all contributions that were not taken.
For instance, this situation may arise if an employee takes a period of unpaid leave and does not have sufficient net pay to cover the AVC deduction.
The system will attempt to take the owed amount during the next payroll period.
This process continues until there is enough money available to cover the deduction.
Check indicator
To check if the Accumulate Unpaid indicator is enabled for the relevant pay code, follow the steps in the relevant section below.
⚠️Important: If you do not want the rule to apply to the pay code, update the setting to No/N. Alternatively, you can set the value to Hold/H if you want to record the accumulated value but not deduct it.
Portal
Click Settings, then under Codes, click Pay Codes.
Search for the pay code then click the three-dot menu.
Click Edit then click Next.
Search for the Accumulate Unpaid rule then click Edit.
Check that the Value field is set to Yes for the rule to apply.
Click OK.
Back Office
Click CorePay then click Reference.
Click Pay Codes then in the Pay Code field, eneter the relevant pay code number.
To create a new record, click the green
icon.Click the Deductions tab then check that the Accumulate Unpaid field is set to Yes for the rule to apply.
📌Note: Changes made to pay code settings will impact all transactions and employees using that pay code. We recommend testing configuration changes in your UAT environment and verifying the results before applying changes to your Live system.
No change at pay code level
If you prefer not to change the settings at the pay code level but want to prevent accumulated values from being deducted for a specific employee, follow the steps in the relevant section below.
Portal
Click Employee then in the search field, search for employee.
Beside the relevant employee, click VIEW then click Pension.
Beside the relevant AVC, click the three dot icon then click Edit.
In the Accumulated unpaid pension field, update the value (for example, to zero).
Click Submit then re-run the Payroll Validation job.
Back Office
Click CorePay then click Employee.
Click Employee Pension Details then click Employee Pension Details.
In the Employee reference field, enter the employee number.
Click the right arrow
icon to Page 3.
Under Accumulate Unpaid Pension, clear the employee value.
Click the save
icon.
Re-run the validation job.