If you see this error message while viewing the PMOD Submission Exception Report for an employee, it indicates that the employee has changed to a pay group with a different pay frequency, such as from quarterly to fortnightly.
⚠️Important: Be mindful of pay group changes, as the timing and pay period can influence the occurrence of this issue.
To resolve this issue, our support team needs to run some scripts. Please raise a new case online and reference the title of this article. Include the following details:
Employee number
Payroll period
Attach submission files or reports.