If sick pay is not calculating correctly or is sent to payroll in error; for example, when sick pay is unexpectedly paid after the entitlement has elapsed, or when sick pay is not being calculated, it is due to the employee no longer having their hours calculated on the Maintain Hours screen.
This can happen if the employee has been moved to a work group with Calculate Clockings disabled.
To resolve this issue, you can choose one of the following options in Back Office.
Move employee to a different work group
Move the employee to the work group with Calculate Clockings enabled on the Work Group Parameters screen. To do this, follow these steps.
Click CoreTime then click System Params.
Click Work Groups then click General Parameters - 2.
Recalculate hours for the calendar periods in question.
Configure the existing work group
Configure the employee's existing work group with Calculate Clockings ticked on the Work Group Parameters screen.
Click CoreTime then click System Params.
Click Work Groups then click General Parameters - 2.
📌Note: This change will affect all employees in this work group.
Recalculate hours for the calendar periods in question.