If an incorrect amount is generated for an allowance, several factors may be causing the issue.
We’ve compiled a list of possible causes along with steps to resolve them. Follow the instructions below based on the identified cause.
Multiplier
Check the multiplier used in the calculation. To do this, follow the steps below.
Click CorePay then click Employee.
Click View Employee Details then click Rate History.
Review the multiplier on the employee's current rate.
After checking the multiplier, review the pay codes.
Click CorePay then click Reference.
Click Pay Codes then click the Allowances/ Payments tab.
heck that the Pay in Full toggle is turned off and that the multiplier is set to a value other than 1.
📌Note: The system uses this multiplier for calculating the allowance value.
4/4/5 Period field
Check if the 4/4/5 Period field on the calendar is correctly configured.
To resolve this, review the calendar configuration to ensure it aligns with the current payroll period.
If necessary, reconfigure the calendar period and re-run the salary and allowance generation.
Log file
Check the log file. To do this, retrieve the log file. The log file will display how CorePay calculated the allowance.
If you're unable to interpret the log file, please raise a new case online and reference the title of this article. Induclude the following:
Employee details
Allowance details
Attach log file.
Allowance end date
Check the end date of the allowance. To do this, follow the steps below.
Click CorePay then click Employee.
Click Employee Allowance then click View Allowance Details.
Query the employee then check for an end date.
If the allowance is scheduled to end this period, it may be pro-rating the calculation.