First, always use the Complete Update controls for the last pay period to balance against the control totals for the next period. This is important because it occurs at the end of the payroll run, and all inputs have been finalized by this point.
It is advisable to avoid using the validation control report, as it can change if the payroll is re-run.
Review the detailed amendments for any new employees added to the system, checking for previous cumulative details. There should be amendments for the previous Gross, Taxable amounts, etc.
If the system shows only previous USC details and no amendments for Gross, Taxable, or PAYE, please contact our support team and provide the employee number.
In this scenario, if the previous cumulative details for Gross, Taxable, and PAYE do not appear under the amendments column, it may be because the employee was set up in the Maintain Employee Details screen with previous pay and tax entered simultaneously.
The correct procedure is to first set up the employee without previous cumulative details. Then, use the following steps to enter a tax certificate in the back office.
1. Click on CorePay, then click on Employee.
2. Click on Cumulatives and use the Maintain Tax Details Future screen or upload a tax certificate.