If you encounter the error message during a year end clear down, remember that this warning will not prevent you from submitting the job.
It is designed to prompt a thorough review of all pay groups and to ensure that the cleardown is not run while any periods are still outstanding. As long as all payroll periods required for that tax year have been processed, you can proceed with the cleardown without any issues.
If the job fails to start after you click OK, check the payroll calendar and payroll parameters. To do this, follow the steps outlined in the relevant section below.
Check payroll calendar
Portal
Click Settings then under Company Parameters, click Calendars.
From the Company drop down menu, select the relevant company.
Check the final week for the current tax year.
Back Office
Click Core Pay then Click Reference.
Click Payroll Calendar.
In the Company field, enter the Company.
Query the search then check the final week for the current tax year.
Check payroll parameters
Portal
Click Settings then under Company Parameters, click General Settings.
From the Company drop down menu, select the relevant company.
Check the Payroll Period and Pay Weeks correspond to the calendar.
Back Office
Click Core Pay then Click Reference.
Click Payrol Parameters.
In the Company field, enter the Company.
Query the search.
Check the Payroll Period and Pay Weeks correspond to the calendar.