An incorrect input period for a pay group can lead to timesheets and the payroll calendar displaying the wrong payroll period. This issue arises when the Monthly Indicator on the payroll calendar is not configured correctly.
You should only adjust this to bring the calendar forward. If you need to roll the period back, please raise a new case online and reference the title of this article.
To do this, follow the steps in the relevant section below.
Portal
To configure the monthly indicator on the payroll calendar in portal, follow these steps.
Click Settings then under Company Parameters, click Calendars.
From the Company drop-down list, select the relevant company.
Scroll to the current week number then take note of the Monthly Indicator.
⚠️Important:
Current payroll period: For this period, do not perform the update; instead, please raise a new case online and reference the title of this article.
Next payroll period: For this period, you can proceed with the update, but keep in mind that you will need to rerun the payroll jobs, depending on the current stage of payroll processing. Rerunning jobs ensures that everything is 100% accurate.
Future payroll periods: If the period is further in the future, feel free to make changes to the calendar without any issues.
Past periods: No changes can be made to past periods.
Update as required if this is set incorrectly.
Click Save.
Back Office
To configure the monthly indicator on the payroll calendar in back office, follow these steps.
Click CorePay then click Reference.
Click Payroll Calendar then query the company.
Scroll to the current Week Number then take note of the Monthly Ind.
⚠️Important:
Current payroll period: For this period, do not perform the update; instead, please raise a new case online and reference the title of this article.
Next payroll period: For this period, you can proceed with the update, but keep in mind that you will need to rerun the payroll jobs, depending on the current stage of payroll processing. Rerunning jobs ensures that everything is 100% accurate.
Future payroll periods: If the period is further in the future, feel free to make changes to the calendar without any issues.
Past periods: No changes can be made to past periods.
Update as required if this is set incorrectly.
Click Save.
If the input period or payroll period is incorrect, please raise a new case online and reference the title of this article. Include the following details:
Pay group(s)
The required input period/payroll period.