If the following error message appears when submitting your RTI, it's because the affected employee data is incorrect.
<RaisedBy>XXX</RaisedBy>
<Number>XXXX</Number>
<Type>schema</Type>
<Text>Value 'XXX XXX' doesn't have the correct format</Text>
<Location>/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission[1]/fps:Employee[XXX]/fps:Employment[1]/fps:EmployeeWorkplacePostcode[1]</Location>
Check that there are no trailing spaces in the postcode prefix and suffix for the employee in the Employee Parameters screen.
To locate the employee in the file, look for the XXX value shown in the 'Employee[XXX]' error message. You'll find the corresponding employee record on row XXX+1 in the FPS CSV File Generated (the file includes a header row, so the employee record appears one row below the XXX number).
📌Note: Take note of the employee referenced on the FPS CSV file.
To resolve this, follow the steps below in Portal.
Click Manage Payroll then highlight the relevant pay group.
Click the Outputs tab then click RTI.
Click GENERATE FILE then in the Pay Group drop-down menu, select the relevant pay group.
Click Employee Parameters then search for the affected employee.
Check the Workplace Post Code Prefix and Workplace Post Code Suffix fields to ensure that no trailing spaces are present.
Click Save.