The External HR interface file is a crucial component that enables the transfer of employee data between HR systems and CorePay.
This file ensures that all relevant employee information including personal details, job roles, and compensation, is accurately reflected in CorePay for effective payroll and benefits processing.
If you are experiencing issues with the data not updating in the External HR interface file, we have compiled a list of causes and their solutions.
📌Note: Check that the file conforms to the guidelines outlined in the External HR Interface User Guide.
Incorrect data file
The data in the file may be incorrect.
To resolve this, review the data within the file to ensure it is accurate.
Incorrect file format
The file format may be incorrect.
To resolve this, check that both the number of columns and the data format are appropriate..
Configuration
The parameter check_accept_changes_ind is set to 'Y'.
To resolve this, our support team will need to update this parameter to 'N'. Please raise a new case online and reference the title of this article. Include a copy of the External HR interface file you used.