The above error message occurs when the PAY140 job is stuck due to employees in the trace file having multiple PRSI classes.
This happens if a manual payment was issued for a previous period without first canceling the original payment, and a different PRSI class is used in the manual payment compared with the original payment, resulting in more than one PRSI class being used.
To prevent the issue from occurring in the future, process a cancel payment before processing a manual payment.
To resolve this, please raise a new case online and reference this article title. When doing so, include the following details:
Payroll period
Pay group