Allowances configured in PeopleXD People Management may fail to transfer to the PeopleXD Payroll system when essential salary information is missing or incomplete. This issue occurs because many allowances depend on existing salary data to calculate their values, particularly those based on salary multipliers or percentage calculations.
When the system cannot locate the required base salary information, it prevents the allowance from processing through to payroll, resulting in missing payments for affected employees.
To ensure the allowances transfer correctly, follow the steps below.
Verify current salary record
To verify the current salary record, follow these steps.
From the dashboard menu, select People management.
Click Dashboard then beside Employees, click VIEW.
In the Search field, search for the affected employee, then click VIEW.
Click Actions then click Current Salary.
Confirm that a salary record exists and is marked as current.
Check that the salary amount is populated and accurate.
Check salary multiplier
To check the salary multiplier, follow these steps.
From the dashboard menu, select People management.
Click Dashboard then beside Employees, click VIEW.
In the Search field, search for the affected employee, then click VIEW.
Click Actions then click Current Salary.
Check the Salary Multiplier field then check if this contains a value (not null or empty).
Verify the multiplier value is appropriate for the employee's role.
Update the field if it's missing or incorrect.
Validate allowance configuration
Review the allowance setup in People Management.
Confirm the allowance type (salary-based, percentage, or fixed amount).
Check that calculation methods align with available salary data.
Verify effective dates and eligibility criteria.
Test the transfer
Save all changes to the employee's salary and allowance records.
Run a test payroll calculation or allowance transfer.
Verify the allowance now appears in the Payroll system.
Check calculation accuracy against expected amounts.