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Digital Employment Verification FAQs

Frequently asked questions about Digital Employment Verification.

Written by Onyema

Digital Employment Verification allows your employees to share payroll data digitally with financial service providers, removing the need for manual payslip requests and giving them full control of their data and personal finances.

Access PeopleXD Payroll supports this through two provider integrations: Experian Work Report™ and The Verification Exchange® from Equifax. As an employer, you control whether this feature is active for your workforce.

Each time an employee initiates a credit application such as a credit card, mortgage, or loan, they provide consent for their payroll data to be accessed.


Overview

What is Digital Employment Verification?

Digital Employment Verification is the ability for employees to share their employment and income information digitally with financial service providers such as banks or mortgage lenders, directly from your payroll system. This removes the need for manual payslip requests and speeds up credit application decisions.

Access PeopleXD Payroll supports this through two provider integrations:

  • Experian Work Report™

  • The Verification Exchange® from Equifax

What does it mean for your company?

A recent Experian survey of 230 Human Resources (HR) and Payroll professionals shows that many large organisations receive an average of 150 requests a month from employees to source and share payroll data. This equates to 11 hours a month of HR and Payroll team time devoted to requests.

Enabling Digital Employment Verification removes this administrative burden, reduces your carbon footprint where paper payslips would otherwise have been shared, and supports a more direct and secure way of sharing employment information on behalf of your employees.

What does it mean for your employees?

When employees apply for credit with a financial institution, they can choose to upload payslips manually or use Digital Employment Verification. If they choose the service, it automatically accesses, with their explicit consent, the required records from their employer and passes them to the provider. This delivers direct confirmation of gross and net income, employment status, and tenure in seconds.

How do employees know they can use this service?

Each provider maintains a list of opted-in employers supplied by Access Group. If the financial institution uses one of these providers and the employee's employer is on that provider's list, the employee is offered the option to use the service at the point of the transaction.

Is there a cost to my organisation for enabling this?

No. The integration is free for employers. There are no ongoing costs associated with enabling Digital Employment Verification for your employees.


How the integration works

What is required from my organisation to provide this service?

You enable the integration directly in your Access PeopleXD system. Once enabled, your employees can consent to a financial institution using the service to digitally share their relevant employment and income data. It is not possible to enable the integration on an employee-by-employee basis, it applies to all employees when switched on.

How does the integration work?

When the integration is enabled, the relevant data for your employees is shared with a secure holding database hosted within the Access Group UK. This database exists solely to make data available to employees who choose to use the service.

Only when an employee opts in with their chosen financial institution and provides explicit consent will the verification provider Experian or Equifax; access that employee's data. Access is made via a secure Application Programming Interface (API) on a one-time, transaction-by-transaction basis.

📌Note: Payslip data is held in the holding database for a rolling period of 12 months. Data older than 12 months is deleted automatically. If your organisation disables the integration, all corresponding data is deleted from the holding database.

Will there be any changes visible to end users in PeopleXD?

No. There are no employee-facing changes within Access PeopleXD Payroll. Admin users will see the parameter in Admin Settings used to configure whether the feature is enabled.

Can employees use this service if the integration is not enabled?

No. Your employees can only benefit from Digital Employment Verification if your organisation enables the integration on PeopleXD. This ensures that when an employee needs to use the service, the verification provider can access their data.

Can an employer see when an employee has used the service?

No. You will not be notified of, or able to report on, employee usage of the Digital Employment Verification service. Employee financial transactions are kept private.

Can an employer enable the service for a specific provider only?

No. Once Digital Employment Verification is enabled, this applies to all providers. You cannot restrict the integration to a single provider.

⚠️Important: The integration is only available in your live production environment. It is not available in test environments, to prevent test or dummy data from being shared with the holding database. Only enable the integration once your organisation is live-running payroll.


Data privacy

What data is shared?

Employee information such as name, date of birth, and National Insurance (NI) number is submitted by the employee as part of their credit application. With their consent, this is used to locate their record in the Digital Employment Verification feature, which then accesses their income and employment data and shares it on a one-time basis with their chosen consumer service provider e.g bank.

The data shared is specified by the chosen consumer service provider selected by the employee. It is always the minimum amount required to process their application.

The verification provider collects only the minimum data required to match and retrieve the employee’s payroll information from your payslip portal. The provider requests this data once.

If an employee starts another application in the future, they will need to provide consent each time before the provider can share their information.

Will Access send all employee data to Experian or Equifax?

No. Access has designed this integration with data privacy at its core. A separate holding database has been created within the Access Group network. Only the data required to support the verification service is held there.

Only when an employee elects to use the service and provides explicit consent will the verification provider access that individual's record, on a one-time basis only.

Do employees need to consent to using this service?

Yes. Employees need to provide explicit consent at the point of their credit application with their chosen financial institution. If they begin any future applications, they need to provide consent again for each new transaction.

Does the employer need to consent to the transfer of employee data?

As an employer, you control whether the service is available to your employees via a system parameter in PeopleXD. By opting in, you make the option available to your workforce as to whether they would like to use the service; each use still requires explicit individual employee consent.

Do I need to tell my employees about this service?

As a data controller of your employees' data, you'll need to determine whether a notification is required. Enabling Digital Employment Verification makes the option available to your workforce and gives your employees the choice to use it.

What if an employee leaves the company?

Once an employee is recorded as a leaver in PeopleXD, their data is cleared from the holding database and can no longer be shared with the verification provider. If the employee previously used the service, the provider may retain their data for the applicable audit period.

Where should an employee submit a Subject Access Request?

A Subject Access Request (SAR) should be submitted directly to the relevant data controllers, either the financial institution or the verification provider. Employees are informed of this when they agree to the privacy policy of the service.

Is the data secure?

Yes. Data is held on a single multi-tenant database on Access Group's infrastructure. The data is shared using secure APIs that connect directly to The Access Group.

Experian and Equifax are regulated by the Financial Conduct Authority (FCA) and manage data under the governance of the UK General Data Protection Regulation (UK GDPR) and the Information Commissioner's Office (ICO) guidelines. API access to the database is restricted by IP address.

Full details of this are provided in the Access Digital Employment Verification Product Factsheet.

📌Note: The Access holding database is hosted at Telehouse North, London Docklands, UK. The Experian Work Report solution is cloud-based, using AWS London Region and Azure Dublin/Amsterdam. Equifax operates cloud infrastructure with advanced security controls. All data processed as part of this service is subject to UK GDPR.


Enabling and disabling the feature

How can I check if this is enabled on my instance?

To check whether Digital Employment Verification is enabled on your PeopleXD instance, follow the steps below in Portal.

  1. Click Site Manager, then click Admin Settings.

  2. In the Search field, enter the parameter cp_emp_verification.

  3. If the value is set to 'Y', the feature is enabled.

How do I enable or disable the integration?

Check how to enable or disable the Digital Employment Verification integration for PeopleXD.

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