The EarlyPay system relies on receiving accurate balance data from PeopleXD to calculate available funds for early wage payments. When this data transfer fails, employees cannot access their earned wages through the EarlyPay platform.
The issue occurs when the WFM period closure process is incomplete or encounters errors such as:
Manual period rejection: Users select No when prompted to close periods during timesheet generation
System errors during closure: Technical issues prevent proper period completion
Incomplete data synchronisation: Communication failures between WFM and EarlyPay systems.
Automatic period closure
When generating timesheets in WFM, if the system prompts: "Would you like to close?", select either:
Yes: This automatically closes the period and triggers early pay message generation.
No: The period remains open and requires manual closure.
Manual period closure
If you select No during timesheet generation, to manually close the period, follow the steps below in Portal.
From the dashboard menu, select WFM Admin Dashboard.
Click WFM Configuration then under Company, click Company and Calendar Config.
Beside the relevant company, click the three dot icon then click View/ Edit.
Click Company Calendar Periods then for the relevant period to be closed, turn on the Completed toggle.
Identifying system errors
If the period has been closed in WFM but does not appear in WFM Generate Timesheets - History screen, this indicates a system error occurred during the closure process.
To resolve this, our support team needs to investigate and advice accordingly. Please raise a new case online, referencing this article's title.
Generate timesheets
After support resolves the underlying error, if the payroll period is not closed, follow the steps below.
Reopen the WFM period
From the dashboard menu, select WFM Admin Dashboard.
Click WFM Configuration then under Company, click Company and Calendar Config.
Beside the relevant company, click the three dot icon then click View/ Edit.
Click Company Calendar Periods then for the relevant period, turn off the Completed toggle.
Regenerate and close
Generate timesheets for the reopened period.
Close the period.