During payroll processing, the validation job may fail if pay codes, especially those used in percentage-based allowances, are deleted or misconfigured.
This issue arises when you delete pay codes that are either percentage allowance pay codes or pay codes used in the calculation of a percentage allowance.
To resolve this, follow the steps below in portal.
Retrieve the Log file
To retrieve the validation log file, follow the steps below.
Click Manage Payroll then for the relevant pay group, select Process Payroll.
Beside the relevant pay group, click the three-dot icon.
Click View Log File.
Clear the failed job
To clear the stuck validation job, follow the instructions on how to clear a stuck payroll job.
Prevent future errors
To avoid this issue in the future, it is important to note:
Before deleting a percentage allowance pay code, first remove any pay codes used in its calculation.
Ensure no active percentage allowances depend on the pay code you plan to delete.
If the issue persists, support will need to review the data related to the deleted pay codes. Please raise a new case online and reference this article title. When doing so, include the following:
The environment where the issue occurred (e.g., test or production)
Details of any recent changes made to pay code configurations.